Privacy Policy

Last Update

[16.12.2024]

Introduction

Welcome to the official website of http://meladze.com (the “Website”). We value your privacy and are committed to protecting your personal data in accordance with international regulations. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our Website, subscribe to our newsletter, or interact with our services. By using our Website, you agree to the collection and use of information in accordance with this policy.

Responsible person for the data treatment

Name of the company: Broland Entertainment GmbH

ID Nº: CHE289.136.990

Registered Address: Via Antonio Adamini 10A, Tax Advisory SA, 6900, Lugano, Switzerland

E-mail: info@concert-ticket.ch

Information We Collect

We may collect personal information from users in a variety of ways, including, but not limited to, when users visit our Website, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address.

Personal Information

We collect personal information that you voluntarily provide to us when you:

– Subscribe to our newsletter

– Contact us via email or forms on the website

– Participate in promotions or events

We may collect personal information from you when you:

– Visit our Website

– Subscribe to our newsletter

– Contact us via email or through the Website

– Participate in surveys or promotions

The personal information we may collect, but is not limited to, includes:

– Name

– Email address

– Mailing address

– Phone number

– Any other information you voluntarily provide

Non-Personal Information

We may also collect non-personal information about your visit to our Website, such as:

– IP address

– Browser type and version

– Operating system

– Referral source

– Pages visited

– Date and time of visit

Usage Data

We may automatically collect information about your visit to our website, as described above and this helps us understand how you use our website and improve your experience.

Cookies and Tracking Technologies

Cookies

Cookies are small data files placed on your device when you visit our website. We use cookies to enhance your experience, such as remembering your preferences and analyzing website traffic.

Types of Cookies We Use
Essential Cookies: Necessary for the website to function correctly.
Performance Cookies: Collect information on how you use our website to improve its performance.
Functionality Cookies: Allow the website to remember choices you make to provide a more personalized experience.
Targeting Cookies: Used to deliver advertisements relevant to you and measure the effectiveness of advertising campaigns.
Managing Cookies

You can control or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

Use of Information

The personal data provided by the user may be processed by the company for various purposes, including, but not limited to, the following:

Sending you newsletters and promotional materials (if you have subscribed): Para hacerte llegar vía correo electrónico las actualizaciones acerca de la vida profesional del artista, conociendo así su agenda, futuros show y lo relacionado con sus performance.
User Management: In order to provide optimal service and personalization and if necessary assistance to the same person concerned, clarifying that the identifying data like your name, email and phone number is optional, in case it does not have the * that is considered when a field is required.
Transactional: If a situation arises where a fan or user wants to add artist-branded merch or other possible future services that can be purchased on the site to their shopping cart, the user will have the option to choose whether they want to save this information for future purchases or, alternatively, give permission to use it only once.
Customer Service: In order to process requests instituted by users, being able to be a complaint or suggestion related to the newsletter service.
Providing and improving our website and services

Operation and Maintenance: To operate and maintain our Website, ensuring it functions properly and is accessible to you.
Personalization: To personalize your experience on our Website by remembering your preferences and settings.
Enhancements: To understand how you use our Website and services, allowing us to improve the user experience, functionality, and overall quality.
Customer Support: To provide customer support and respond to your inquiries or requests efficiently.
Communications: To communicate with you about updates, newsletters, and other information that may be of interest to you, including marketing communications and promotional offers, which you can opt out of at any time.

Responding to your inquiries and requests

Efficient Communication: To respond to your inquiries, questions, and requests in a timely and efficient manner.
Support Services: To provide you with support services and assistance as needed.
Improving Interactions: To improve the quality of our responses and interactions based on your feedback and communications.

Analyzing website traffic and user behavior

Usage Data: To collect and analyze data on how our Website is accessed and used. This includes monitoring traffic patterns, page views, and other relevant metrics.
User Behavior: To understand user interactions with our Website, such as the time spent on certain pages, clicks, and navigation paths. This helps us identify trends and preferences.
Improving Services: To use insights gained from traffic and behavior analysis to improve our Website’s content, design, and overall user experience.
Marketing and Promotions: To tailor our marketing efforts and promotional offers based on the interests and behaviors of our users. This ensures that our communications are relevant and engaging.

Complying with legal obligations

Regulatory Compliance: To comply with applicable laws, regulations, and legal processes. This includes adhering to data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Law Enforcement Requests: To respond to lawful requests from public and government authorities, including law enforcement agencies.
Legal Proceedings: To manage and resolve legal disputes or claims. This includes using your personal data in connection with enforcing our terms and conditions, protecting our rights, privacy, safety, or property, and that of our users.
Audit and Security: To conduct audits, ensure security, and prevent fraud or other illegal activities. This includes monitoring and analyzing our compliance with legal obligations and industry standards.

Legitimate basis

For the above purposes, the legal basis for the processing is considered to be the consent given by you when you agree with the cookies policy on the website, and it is reaffirmed when you decide to fill in the form that gives you access to the newsletters related to the artist’s musical career.

Sources from which the personal data processed come from

The form that has been filled in by the user, since it is made available on the website and it is the person who chooses or decides to provide his/her information because he/she is interested in receiving newsletters.

If it is the case, also from the advance purchase of tickets to an event where the artist participated through our website.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as they agree to keep the information confidential.
Legal Requirements: We may disclose your information if required by law or to protect our rights, privacy, safety, or property, or that of others.

Time of storage of personal data

In the first instance the data are kept for the period of time necessary to fulfill the purpose for which they were collected, that is, while the relationship between the user and the page that offers newletter, but also will be kept for the legal time of conservation and finally, if the user requests the deletion of his data, it will be automatically effective if appropriate and not contrary to the deadlines established by the binding regulations.

The above it is summarized to:

As long as the relationship with you exists, i.e., we provide you with newsletters.
If there is a legal obligation, if there is a law which requires us to retain transactions for a period of time before they are deleted.
If it is necessary for any future legal action.

International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. We ensure that any transfer of your data is conducted in compliance with applicable data protection laws and that adequate safeguards are in place.

Data Security

We implement a variety of reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. This is our priority.

However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information, including:

The right to be informed: You have the right to receive information in simple and clear language about the treatment of your personal data.
Access: You have the right to know your personal information, to confirm if your data is being processed on our behalf.
Rectification: You have the right to have your data corrected and updated.
Deletion: To delete your data, previously known as the right to be forgotten, gives you the right to request that your data be deleted, this will be possible as long as there are no inconveniences such as future lawsuits, as long as it is allowed by law, so this should not be understood as a general right.
Portability: You have the power to request that your data be transferred to another entity, it is limited to the information that has been provided.
Opposition: You have the right to file opposition when you consider that receiving any service from us exceeds the purposes for which the data was provided.
Withdrawal of consent: You may withdraw your consent at any time, and it will be in the same way and under the same route that you have granted it. That is, if it has been on the website, right there you will have the option to withdraw it.
Of limitation: The user has the right to demand the limitation of their data, that is, to use minimally those that make possible the fulfillment of the relationship, if it is considered that there are data that is not conducive, the person may require that they are limited to use only the necessary.
Complaints: You have the right to file complaints with the competent authorities

If you wish to exercise your rights in relation to your personal information, you can communicate via email:info@concert-ticket.ch, proceeding to give a response to your request in accordance with the applicable regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or through a notice on our website. Your continued use of our website after such changes constitutes your acceptance of the updated policy.